At mbi44, your privacy is more than a legal obligation — it is a core value we take seriously. This Privacy Policy sets out clearly how we collect, use, store, and protect your personal information when you use our online casino platform. Please read this document carefully. If you have any questions, our support team is here to help.
We use the latest security technology to ensure every piece of your personal information is protected at all times.
Six core commitments that underpin how mbi44 handles your personal data
All data transmitted between your device and the servers mbi44 is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB. Your information cannot be intercepted or read by any third party.
mbi44 has never and will never sell, rent or share your personal data with advertisers, data brokers or any third party for marketing purposes. Your data belongs to you — it is not a business asset of ours.
Privacy Policy mbi44 was developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all legal requirements relating to the collection, processing and storage of personal data belonging to Malaysian users.
You have the right to access, correct, delete and control the use of your personal data at mbi44. Data-related requests may be submitted at any time and will be processed within the timeframe required by law.
In the event of any security incident affecting your personal data, mbi44 will notify you promptly and take the necessary remediation steps to protect your interests.
Your personal data at mbi44 only retained for as long as necessary for the stated purpose, or as required by law. Once that period ends, data is securely deleted using non-recoverable methods.
This Privacy Policy is published by mbi44 ("Platform", "We", "Company") and applies to all users who access or use our online casino platform at https://mbi44.run and all related pages. This Policy explains in detail how we collect, process, store, protect and, in certain circumstances, disclose your personal information.
By registering an account, making a deposit or using any of our services mbi44, you agree to the terms set out in this Privacy Policy. This Policy is to be read together with Terms & Conditions us and carries the same force. In the event of any conflict between this Privacy Policy and the Terms & Conditions, this Privacy Policy shall prevail with respect to matters relating to personal data.
mbi44 operates as the data controller responsible for personal data collected through our platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation.
Our Core Commitments: mbi44 never sells your personal data to any third party for marketing or commercial purposes. Your data is collected solely for platform operations, account security, legal compliance, and improving the user experience as described in this policy.
mbi44 collects various categories of personal data depending on how you interact with our platform. Below are the categories of data we collect, along with examples of the information involved:
Sensitive Data: mbi44 does not collect sensitive data such as health information, religious beliefs, political affiliations or biometric data unless specifically required by law and with your explicit consent. Identity document data is collected solely for age verification and KYC purposes as required by industry standards.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identification | Name, MyKad, date of birth | Identity verification (KYC) |
| Contact | Email, phone number | Communication & support |
| Finance | Transaction history, payment methods | Payment processing |
| Games | Game history, bets | Audit & Responsible Gaming |
| Technical | IP, device, browser | Security & fraud detection |
| Cookies | Preferences, login sessions | User experience |
mbi44 collects your personal data through a number of different channels. It is important that you understand these sources so you can make informed decisions about your use of our platform.
The majority of data we collect is provided directly by you when:
When you use the platform mbi44, our systems automatically record certain technical information including IP address, session data, device information and usage patterns. This occurs through cookies, web pixels and industry-standard tracking technologies described further in the Cookies section below.
When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX via Maybank2u and CIMB Clicks, the respective payment processor may share certain transaction verification details with us for the purpose of confirming deposits and preventing fraud. mbi44 does not store your full credit card or bank account details — only the information required to process and verify transactions.
mbi44 uses the personal data collected for the following purposes. Each purpose has a valid legal basis as prescribed under Malaysia's PDPA:
Creating and managing your account, verifying your identity, processing logins, and keeping your account secure at all times.
Processing your deposits and withdrawals through your chosen Malaysian payment method, securely and efficiently.
Detecting and preventing unauthorised access, identity fraud, money laundering and platform abuse.
Providing effective assistance when you contact us, including reviewing account history to resolve issues.
Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.
Analysing aggregated usage patterns to improve the platform's design, performance and content mbi44.
We also use your personal data for marketing communications — such as informing you about new promotions, bonuses, and exclusive offers — only if you have given your consent to receive such communications. You may withdraw this consent at any time through your account settings or by contacting our support team.
mbi44 does not share your personal data with third parties for their own marketing or commercial purposes. However, there are limited situations where we need to share your data with certain parties for the purposes of operating our platform:
When you make a deposit or withdrawal, the necessary transaction information is shared with the relevant payment processor — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks offering FPX services such as Maybank2u and CIMB Clicks. This data sharing is limited to what is strictly required to process the transaction, and all processors are bound by strict confidentiality agreements.
Platform mbi44 uses gaming software from trusted third-party providers — including Evolution Gaming for live casino, Pragmatic Play for slots and live casino, and other relevant providers. These providers may receive the technical data needed to run the games but do not have access to your detailed financial or personal identification information.
Where required by Malaysian law or a court order, mbi44 may be required to disclose users' personal data to the relevant authorities. We will notify you of any such request unless prohibited from doing so by law.
Data Sharing Guarantee: All third parties that receive mbi44 users' personal data are bound by strict data processing agreements requiring them to protect that data to a standard no lower than mbi44's own. We do not permit any third party to use your data for their own purposes.
mbi44 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, damage or accidental disclosure.
All data transmitted between your web browser and mbi44's servers is protected by 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser's address bar.
Sensitive data stored in our databases — including passwords and identification information — is encrypted using an irreversible hashing algorithm.
Only mbi44 employees with a legitimate business need are granted access to user data. All access is logged and audited on a regular basis.
Mbi44's security system monitors for suspicious activity around the clock — 24 hours a day, 7 days a week — and responds immediately upon detecting any threat.
Mbi44's servers are hosted in data centres with high-grade physical and digital protection, supported by frequent data backups and tested disaster recovery procedures.
We conduct regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
While mbi44 takes all reasonable steps to protect your data, data security also depends on your own actions. Please use a strong, unique password for your mbi44 account, do not share your login credentials with anyone, and contact us immediately if you suspect any suspicious activity on your account.
mbi44 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & KYC data | 5 years after account closure | PDPA Requirements & Legal Compliance |
| Financial transaction records | 7 years | Tax & Audit Legal Requirements |
| Gaming history | 3 years from the date of play | Game fairness audit & responsible gaming |
| Support communication logs | 2 years | Complaint references & service improvement |
| Technical data (IP logs) | 90 days | Fraud detection & security |
| Optional cookie data | Up to 12 months or until deleted | Enhanced user experience |
Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. Where your account remains active, data associated with that account will be retained for as long as the account stays active and for the periods specified above following account closure.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by mbi44. We fully respect and comply with all of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction by submitting appropriate supporting evidence.
You may request the deletion of your personal data within the limits permitted by law. Some data may need to be retained to meet legal obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting any processing that has already taken place.
To exercise any of the above rights, please contact our support team by email at support@mbi44.run with the subject line "Privacy Rights Request", including your account information and specific details of your request. We will verify your identity before processing any data-related request.
mbi44 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Here is an overview of the types of cookies we use:
These cookies are essential for the platform's core functionality mbi44 and cannot be turned off. This includes login session cookies that prevent you from having to log in again each time you navigate to a new page, security cookies to prevent CSRF attacks, and cookies for language and region preferences.
Analytical cookies help us understand how users interact with the platform mbi44 — which pages are most popular, how long users spend on each page, and where users come from. This data is used in aggregate form and cannot identify you individually. You can disable analytics cookies through the cookie settings on our platform.
Preference cookies store your choices and settings to make your experience on mbi44 more personalised — such as your preferred game tables, display settings and language preferences. Disabling these cookies means you will need to reset your preferences each time you use the platform.
Managing Cookies: You can manage and delete cookies through your web browser settings. However, disabling necessary cookies may affect the functionality of the mbi44 platform. Each time you visit our platform, you will be given the option to manage your cookie preferences through our cookie notice.
Platform mbi44 is intended for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we become aware that we have collected personal data from an individual under the age of 18 without proper parental or guardian consent verification, we will take steps to delete that data immediately and close the account in question.
If you believe your child has registered an account at mbi44, please contact us immediately at support@mbi44.run. We will investigate and take appropriate action within 24 hours of receiving your report.
mbi44 may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we operate the platform. When we make significant changes, we will notify you through:
We encourage you to review this Privacy Policy periodically. Continued use of the platform mbi44 after the changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how mbi44 handles your personal data, we strongly encourage you to contact us directly. We are committed to resolving any privacy concerns fairly and transparently.
For formal privacy complaints, please send an email with the subject line "Formal Privacy Complaint" along with full details of the issue. Formal complaints will be processed and responded to within 5 business days.
In today's digital world, data privacy is something many people worry about but aren't sure how to navigate. Every time you sign up for an online service, you're entrusting a portion of your personal information to a company you may not know well. At mbi44, we understand the weight of that trust, and we do not take it lightly.
For Malaysian users on an online casino platform, privacy concerns run deeper than most. It's not just personal data at stake — it's financial data too: your Touch 'n Go, GrabPay, or FPX banking details, transaction history, and gameplay habits. All of this is highly sensitive information, and we are committed to protecting it to the highest standard.
Malaysia's Personal Data Protection Act 2010 (PDPA) is the law governing how organisations handle individuals' personal data in Malaysia. It establishes key principles: data may only be collected for a lawful and specific purpose, you must be informed when your data is being collected, data must not be retained longer than necessary, and you have the right to access and correct your data.
mbi44 is fully compliant with Malaysia's PDPA. For us, this is not merely a legal requirement — it is the minimum standard. We actually implement protections that go beyond the basic PDPA requirements in several areas, particularly regarding data encryption, internal access controls and data deletion procedures.
One of the most sensitive aspects of privacy on an online casino platform is gameplay data — your betting history, the games you play, and your activity patterns. At mbi44, this gameplay data is stored securely and accessed only for legitimate purposes such as:
First, for audit and winnings verification purposes — should any dispute arise over the outcome of a game, we need to be able to reference accurate records. Second, for our responsible gambling programme — we monitor gameplay patterns to identify early signs of problem gambling and offer appropriate support to players who may need it. Third, for security and fraud prevention — unusual betting patterns can serve as an early warning of fraudulent activity.
What matters most to know is that your gameplay data at mbi44 is never sold or shared with advertisers for marketing profiling purposes. Your game history will not be used to draw inferences about you that are then shared with third parties.
Although mbi44 take all necessary steps to protect your data on our end, there are also measures you can take to further strengthen your account's privacy. Use a strong password — at least 12 characters combining uppercase letters, lowercase letters, numbers and symbols. Never share your password with anyone, including customer support staff mbi44 who never need to know your password in order to assist you.
Always log out of your account mbi44 your account when using shared devices or public WiFi networks. If you access the platform from a personal smartphone, consider enabling a strong screen lock to prevent unauthorised access should your phone be lost or stolen. And if you notice any suspicious activity on your account, contact the support team mbi44 immediately — do not wait.
For more information on how to play safely and responsibly, please visit the Responsible Gaming us. And if there are any questions not answered on this page, the FAQ we may have the answer.
A multi-layered security infrastructure protecting your data at all times
256-bit SSL ensures that all data transmitted between you and mbi44's servers cannot be intercepted or read by any third party in between.
Sensitive data in our databases is encrypted separately. Even if the database were accessed without authorisation, the data would remain unreadable.
Least-privilege principle — mbi44 staff can only access data required for their specific role, and all access is audited.
A real-time threat detection system that monitors for suspicious activity and responds automatically to protect user data.
Your game data is used to protect you, not to exploit you
Your gaming data is used to identify early signs of problem gambling — not to sell information to advertisers. Your wellbeing is the goal.
The deposit limits you set are kept private. No one else can view the personal limits you have placed on your own account.
Your self-exclusion information is strictly confidential. Your exclusion status will not be disclosed to any external party without your consent.
Mbi44 never shares information relating to your gameplay habits or self-exclusion status with any third party for financial or marketing purposes.
Answers to the most frequently asked questions about privacy at mbi44
Your data is protected. Your games are fair. Your payments are secure. Register a free account today and explore over 500 of Malaysia's best games at mbi44.
📧 Privacy enquiries: support@mbi44.run | 24/7 Live Chat Support | For users aged 18 and above only